This Refund & Returns Policy applies to all purchases made through SNACKS INFINITY SDN. BHD. and governs the conditions under which returns, refunds, and cancellations are accepted. By placing an order with us, you agree to the terms outlined in this policy.
Refund & Returns Eligibility
We offer a refund and returns policy valid for 30 days from the date you receive your order.
To be eligible for a return or refund:
- The request must be made within 30 days of delivery
- The product must be unused, unopened, and in its original condition
- The product must be returned with original packaging and labels intact
Products that do not meet these conditions may not be eligible for a return or refund.
Return Process
To initiate a return, please contact us at snack_infinity@outlook.com with the following details:
- Order number
- Product name
- Reason for return
Once your request is reviewed, we will provide further instructions regarding the return process. Approval of returns is subject to inspection and compliance with this policy.
Refund Process
Upon receiving and inspecting the returned product, we will notify you of the status of your refund request.
If approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on your payment provider
- Refunds are issued only after the returned item has been verified
Please note that processing times may take several business days after approval.
Cancellation Policy
Orders may be cancelled within 12 hours of placement.
To request a cancellation, please contact us immediately at snack_infinity@outlook.com with your order details. Cancellation requests submitted after the 12-hour window may not be accommodated if the order has already been processed.
Once a cancellation is successfully approved:
- A full refund will be issued using the original payment method
- Refund processing times may vary depending on the payment provider
Exchanges
Currently, we do not offer direct product exchanges. If you wish to replace an item, you may request a return (subject to approval) and place a new order separately.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within a reasonable time after delivery by contacting snack_infinity@outlook.com. Kindly include clear photos and your order details to help us assess the issue promptly.
Policy Updates
SNACKS INFINITY SDN. BHD. reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.
Customers are encouraged to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns regarding this Return & Refund Policy, please contact us at: snack_infinity@outlook.com