Important Notice To All Customers
All items sold are strictly non-exchangeable, non-returnable, and non-refundable. We only accept requests for a return, refund, or exchange under specific exceptional circumstances. These circumstances include the merchant sending an incorrect item, the received item failing to match the advertised specifications or descriptions, the product arriving spoiled or damaged, or the delivery exceeding the timeline stipulated in our Shipping Policy.
All items sold are strictly non-exchangeable, non-returnable, and non-refundable. We only accept requests for a return, refund, or exchange under specific exceptional circumstances. These circumstances include the merchant sending an incorrect item, the received item failing to match the advertised specifications or descriptions, the product arriving spoiled or damaged, or the delivery exceeding the timeline stipulated in our Shipping Policy.
Compulsory Claim Evidence
To validate any eligible claim, you must provide a clear, unedited, and continuous unboxing video that shows the unopened parcel, the shipping label, the external packaging, and the exact item received. Where applicable, a clear video showing the first use of the item is also required. Additionally, customers must submit relevant photographs, complete order details, or any other supporting documents requested by our support team.
To validate any eligible claim, you must provide a clear, unedited, and continuous unboxing video that shows the unopened parcel, the shipping label, the external packaging, and the exact item received. Where applicable, a clear video showing the first use of the item is also required. Additionally, customers must submit relevant photographs, complete order details, or any other supporting documents requested by our support team.
Strict Deadline For Submission
All formal requests along with the mandatory evidence must be sent to snack_infinity@outlook.com within exactly 24 hours of receiving the item. Any submissions made after this 24-hour window, or any requests missing the required unboxing videos and documentation, will be strictly rejected and not accepted under any circumstances.
All formal requests along with the mandatory evidence must be sent to snack_infinity@outlook.com within exactly 24 hours of receiving the item. Any submissions made after this 24-hour window, or any requests missing the required unboxing videos and documentation, will be strictly rejected and not accepted under any circumstances.
Contact Us
- Location: No 3, Tingkat 1, Jalan 1, Taman Sri Kluang, 86000 Kluang, Johor
- Email: snack_infinity@outlook.com
- Phone: 01156954282